Privacy Policy

Effective Date: This Privacy Policy was last updated on June 1, 2018

Owner and data controller:
Springbok Coffee Roasters
708 King Street
Charleston, SC 29403
+1 843.471.9847

Springbok Coffee Roasters (Hereinafter known as “Springbok Coffee” "owner" “this website” "us" or “we”)

Your privacy is important to us

To better protect your privacy we provide this notice explaining our online information practices. This is done for transparency purposes to make it clear how your information is collected and used.

We reserve the right to change this Privacy Policy at any time. Such changes, modifications, additions or deletions shall be effective immediately upon posting on-line at this location. You acknowledge and agree that it is your responsibility to review this site and this Privacy Policy periodically and to be aware of any modifications. You may identify whether this Privacy Policy has been revised by noting the “Effective Date” above.

Types of data collected

Personal information

The types of personal data that this website collects, by itself or through third parties, consist of: cookies, usage data, your name, phone number, company name, email address, credit card information and your website url.

When you contact us via a contact form, email opt-in form or to purchase services, we request certain personally identifiable information from you on our order form to allow us to process your order, provide you with the services you order from us, and to provide ongoing technical support for your account. You must provide contact information (such as name, email address, phone number) and financial information (such as credit card number, expiration date). By purchasing our services, you agree to provide and maintain accurate, complete and updated information. Your personal information will be kept only as long as we need it for the purposes for which we collected it, or as permitted by law.

After you have ordered our services, we may be in communication with you about your account. These communications are essential to our relationship with you and to our ability to provide you with quality services that are responsive to your needs. As a result, we may maintain information about our communications with you for future use.

Any use of Cookies – or of other tracking tools – by this website or by the owners of third-party services used by this website serves the purpose of providing the service required by the user, in addition to any other purposes described in the present document. Users are responsible for any third-party personal data obtained, published or shared through this website and confirm that they have the third party's consent to provide the data to the owner.

Disclosure of personal information

We do not share your information with outside parties except to the extent necessary to provide service. We do not sell, trade, or rent your personal information to others. We do provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. We and our service partners use your personal information to operate our sites and to deliver our services. For example, we must release your credit card information to the card-issuing bank to confirm payment for services purchased on this site.

If we are required by law enforcement or judicial authorities to provide personal information to the appropriate governmental authorities, we will only do so upon receipt of a court order or subpoena in order to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

The purposes of processing

The data concerning the user is collected to allow the owner to provide its services, as well as for the following purposes: analytics, contacting the user, handling payments, traffic optimization and distribution and managing contacts and sending messages. Users can find further detailed information about such purposes of processing and about the specific personal data used for each purpose in the respective sections to follow.


Cookies consist of portions of code installed in the browser that assist the owner in providing the service according to the purposes described. Some of the purposes for which Cookies are installed may also require the user's consent. Where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time.

Technical Cookies and Cookies serving aggregated statistical purposes

  • Activity strictly necessary for the functioning of the service
    This website uses Cookies to save the user's session and to carry out other activities that are strictly necessary for the operation of this website, for example in relation to the distribution of traffic.
  • Activity regarding the saving of preferences, optimization, and statistics
    This website uses Cookies to save browsing preferences and to optimize the user's browsing experience. Among these Cookies are, for example, those used for the setting of language and currency preferences or for the management of first party statistics employed directly by the owner of the site.

Other types of Cookies or third parties that install Cookies

Some of the services listed below collect statistics in an anonymized and aggregated form and may not require the consent of the user or may be managed directly by the owner - depending on how they are described - without the help of third parties. If any third party operated services are listed among the tools below, these may be used to track users’ browsing habits – in addition to the information specified herein and without the owner’s knowledge.

Personal data collected

Personal data is collected for the following purposes and using the following services:

Email & Contact Forms

By filling in contact forms with their data, the user authorizes the owner to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form. We use Google/G Suite to manage all incoming email and communication with our customers. Google’s Privacy Policy can be viewed at: Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in G Suite archives.


We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. The Google Analytics Privacy Policy can be viewed at: you can learn more about how to opt-out of tracking in Google Analytics at:

Payment processing

Payment processing services enable this website to process payments by credit card, bank transfer or other means. To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

Some of these services may also enable the sending of timed messages to the user, such as emails containing invoices or notifications concerning the payment. Square (Square, Inc.) is the payment processor used on our website for all service purchases. Square's Privacy Policy can be viewed at:

Marketing campaigns

We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them during signup or other interactions on our website. All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities. We use MailChimp for our email marketing purposes. Mailchimp’s Privacy Policy can be viewed at:

We may utilize social media and web advertising campaigns. These service providers use cookies on our sites and/or pixel tracking to serve ads across the different platforms.

Traffic optimization and distribution

This type of service allows this website to distribute their content using servers located across different countries and to optimize their performance. Which personal data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this website and the user's browser. Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain personal information user are transferred.

CloudFlare is a traffic optimization and distribution service provided by CloudFlare Inc. The way CloudFlare is integrated means that it filters all the traffic through this website, i.e., communication between this website and the user's browser, while also allowing analytical data from this website to be collected. Cloudflares Privacy Policy can be viewed at:

Our commitment to data security

Your personal information is never shared without your permission, except as stated herein. Inside the company, data is stored in password-controlled servers with limited access. We use SSL encryption when collecting or transferring sensitive data such as credit card and personal information. Credit card numbers are only used for processing payment and are not used for other purposes.

This website uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages. When entering personal information, we strongly recommend an SSL-enabled web browser. This website is hosted at industry leading website host WP Engine. You can view WP Engine's Privacy Policy at:

The rights of users

Users may exercise certain rights regarding their data processed by the owner. In particular, users have the right to do the following:

  • Withdraw their consent at any time. users have the right to withdraw consent where they have previously given their consent to the processing of their personal data.
  • Object to processing of their data. users have the right to object to the processing of their data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their data. users have the right to learn if data is being processed by the owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.
  • Verify and seek rectification. users have the right to verify the accuracy of their data and ask for it to be updated or corrected.
  • Restrict the processing of their data. users have the right, under certain circumstances, to restrict the processing of their data. In this case, the owner will not process their data for any purpose other than storing it.
  • Have their personal data deleted or otherwise removed. users have the right, under certain circumstances, to obtain the erasure of their data from the owner.
  • Receive their data and have it transferred to another controller. users have the right to receive their data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the data is processed by automated means and that the processing is based on the user's consent, on a contract which the user is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. users have the right to bring a claim before their competent data protection authority.

How to exercise these rights

Any requests to exercise user rights can be directed to the owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the owner as early as possible and always within one month.

Additional information about data collection and processing

Legal action

The user's personal data may be used for legal purposes by the owner in court or in the stages leading to possible legal action arising from improper use of this website or the related services. The user declares to be aware that the owner may be required to reveal personal data upon request of public authorities.

Additional information about user's personal data

In addition to the information contained in this Privacy Policy, this website may provide the user with additional and contextual information concerning particular services or the collection and processing of personal data upon request.

System logs and maintenance

For operation and maintenance purposes, this website and any third-party services may collect files that record interaction with this website (System logs) use other personal data (such as the IP Address) for this purpose.

Information not contained in this policy

More details about the collection or processing of personal data may be requested from the owner at any time.

Changes to this Privacy Policy

The owner reserves the right to make changes to this Privacy Policy at any time. The most recent edits to this Privacy Policy will be defined by the Effective Date above. Should the changes affect processing activities performed on the basis of the user’s consent, the owner shall collect new consent from the user, where required.


If you have ay questions regarding our Privacy Policy please Contact Us